Shipping policy

Shipping Information

At  Connections Catering, we strive to ensure that your orders are delivered in a timely and secure manner. We partner with Australia Post to provide reliable shipping options across Australia, offering both convenience and flexibility to suit your needs.

Shipping Methods

We offer the following shipping options for orders within Australia:

  • Standard Shipping
     Standard shipping is sent via Australia Post eParcel, with delivery typically taking between 1-7 working days. Shipping times may vary depending on the destination. Tracked shipment included.
    Free Standard Shipping is available for orders over $75.00 within Australia.

  • Express Shipping
     Express shipping is dispatched via Australia Post Express Post, with a typical delivery time of 1-3 working days. Orders placed before 11:00 AM are typically shipped the same business day (subject to availability). Express orders are prioritised, but please note that all orders are subject to high demand at certain times. Tracked shipment included.
    If you need your order urgently, please contact us for assistance.

  • Store Pickup
     If you’ve purchased items from our store (www.Connections Catering.com.au), you can opt for Store Pickup. Orders will be available for collection within 1-2 working days after your purchase.

Packaging

We take care in packaging your order securely to ensure it arrives in excellent condition. Items are wrapped with bubble wrap and sturdy boxes where needed. 

Pre-Orders & Backorders

If your order includes a pre-order item, your entire order will be held until all items are in stock and ready to ship. If you would like in-stock items shipped sooner, we recommend placing separate orders for in-stock and pre-order items.

Shipping Costs

Shipping costs are calculated based on the weight or volumetric weight of your order, in line with the rates set by Australia Post. We ensure transparency in shipping fees, so the amount you see at checkout is exactly what you’ll pay. There are no hidden fees.

Shipping Delays

Please note that during peak trading periods, such as sales or new product launches, shipping times may be slightly longer than usual. Additionally, we follow both state and national holidays, so be sure to plan ahead if your order is time-sensitive.