Refund policy

Returns & Refund Policy

At Connections Catering, we want you to be completely satisfied with your purchase. If something isn’t right, our team is here to help. Please review our returns policy below for online and in-store purchases.

General Returns & Refund Eligibility

We comply with all consumer rights under Australian law, as outlined by the Australian Competition & Consumer Commission (ACCC). You may be eligible for a refund, repair, or replacement if your item meets the necessary conditions.

For full details, visit the ACCC’s consumer rights guide.

If your return is approved, we’ll process your refund and notify you once it’s complete.

Change of Mind Returns

Online Orders

If you've changed your mind, you can request a refund before the item has shipped.
Once an item has been shipped, we unfortunately cannot accept change of mind returns for online orders.

In-Store Purchases

We may accept a change of mind return for in-store purchases if the following conditions are met:

  • The return is made within 30 days of the original purchase.

  • You provide valid proof of purchase (see below).

  • The item is unopened, unused, and in resalable condition, with all tags and seals intact.

Accepted Proof of Purchase:

  • Original store receipt (paper, photo, or digital)

  • Online tax invoice (order confirmations are not accepted)

  • Gift receipt or return/exchange receipt

Please note: It is your responsibility to provide proof of purchase. Team members are unable to retrieve purchase records on your behalf.

Change of Mind Refund Fees

A processing fee applies to all approved change of mind refunds. This fee reflects charges from our payment providers and varies depending on the original payment method.

In-Store Purchases:

  • Credit Card: 0%

Online Purchases:

  • Credit Card: 2%

Refund Method

Refunds will be issued to the original payment method in the same currency. Misfits United is not responsible for any currency exchange rate fluctuations.

  • Credit Card: Refunded to the same card. If the card is cancelled or expired, we will issue the refund via bank transfer.

Refund & Return Timelines

  • Returns typically arrive at our store within 2–5 business days.

  • Once received, we aim to process your return within 1–3 business days.

  • Please allow an additional 3–5 business days for your financial institution to clear the funds back to your account.

Faulty or Defective Products

If your item arrives damaged or faulty, please contact us within 30 days of receiving it. We may request photos of the defect to help resolve the issue quickly and accurately.

Please note that minor packaging imperfections or variations in handcrafted products are not considered faults.

Received the Wrong Item?

If you received an item different from what you ordered, let us know right away. We’ll work with you to correct the issue promptly.

If you have any questions or need assistance with your return, please reach out to our customer service team. We’re here to help.